Terms
Small Print
There is no need to try and find the small print, because there isn't any.
If for any reason you are not happy with your purchase we at Bitzforbikes Ltd will endeavour to rectify the problem. We pride ourselves on service and are second to none when it comes to customer service. Your statutory rights are unaffected.
We have to put in all the following information because the Law say's so.
Formation Of Contract
Bitzforbikes Ltd must receive payment in full for the goods that you order before we can accepted your order. Will confirm by email that your order has been accepted using the email address given by you when you placed your order. This forms the contract between Bitzforbikes Ltd and you the customer.
Bitzforbikes Ltd right to refuse your order.
- We do not have the stock. We will contact you.
- We do not deliver to your area. We will contact you.
Privacy
Bitzforbikes Ltd is committed to protecting the privacy of your information you provide on this site.
Bitzforbikes Ltd collect information about you for 3 reasons only:
- To process your order,
- To provide you with the best possible service, so as to enable us, if there is a query with your order, to contact you.
- To send promotional offers and any information about Bitzforbikes Ltd. Bitzforbikes Ltd may e-mail you in the future to advise you about offers of products and services or information regarding our business unless you have informed us that you do not wish us to do so. We will take you off our list of e-mail addresses if you ask us to do so.
Bitzforbikes Ltd will not pass your information to other parties.
Items Sold
It is the intention of Bitzforbikes Ltd to at all times provide sufficient information about the products and services offered on this site as would be reasonable to fully describe the item to the extent required by the Consumer Protection (Distant Selling) Regulations 2000. It may be from time to time that the description falls short of what the customer personally considers adequate to describe the items to the above standard. In that event the customer agrees to request further information as soon as is reasonably possible by e-mail to Bitzforbikes Ltd on the address given on this site. The failure of the customer to make such request, either before or after an offer is submitted on this site to Bitzforbikes Ltd, shall amount to an acknowledgement by the customer that the description on the site is adequate.
Delivery
Orders received on a working day before 3.00pm will usually be dispatched the same day for delivery the next working day by courier or Royal Mail. Orders received after 3.00pm on a working day should be dispatched the next working day. In the rare case we don't have the product in stock we can usually get it within 24 hours and we will dispatch the items as soon as they come in to stock. If for any reason it is going to take more than 24 hours we will contact you.
We send goods with a Parcel Force or Royal Mail, they give excellent service and are extremely reliable and very reasonably priced. Goods do need a signature if sent with Parcel Force and can be tracked if any item goes missing. Royal Mail will be delivered with your postman but will not need a signature. We can send your item to a home, friend or business address for you convenience. Please use the delivery address feature when ordering your goods online.
If for any reason the parcel has been returned to Bitzforbikes Ltd due to nobody having been in to receive the parcel and it has not been picked up from the depot listed on the card left at the address, the customer must pay for the charges incurred to Bitzforbikes Ltd for sending the parcel back to Bitzforbikes Ltd and pay for the parcel to be resent out to you. With no exceptions.
Orders outside the UK will be sent Parcel Force so items can be tracked. Please allow at least 2 - 5 working days for delivery depending on which country the parcel is going to.
Returns Policy
When you are returning an item due to an error on our behalf or because it is defective, we will be happy to refund the delivery charges incurred in returning the item to us.
Orders returned due to customers ordering the wrong parts or because you no longer need the part will be subject to a 25% handling charge and restocking charge on the total retail value of the goods and you the customer will be liable for the postage costs. Non-defective goods can only be accepted for return if they are unopened and in their original condition.
Electrical goods cannot be returned as these items are checked before leaving the warehouse and cannot be returned.
Returns to be sent to:
Bitzforbikes Ltd,
864 Manchester Rd,
Castleton, Rochdale
Lancashire.
OL11 2SP
Cancellations
Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. To cancel this contract, return the item to us (at the address shown above under 'returns policy') in original, unopened condition. Enclose a note detailing your name, address, telephone number, and 'Cancellation of Order'.
Please note that you will be responsible for covering return postage, unless the item supplied was not the correct item due to an error on our part or the item is defective.
Fitting of the parts we supply.
All goods are supplied with the understanding that they will be fitted by a qualified experienced person equipped with relevant tools necessary to fit the parts correctly.
Complaints
Address all complaints to complaints@bitzforbikes.co.uk or call 01706 344899.
Statutory Rights
The terms and conditions of the contract do not affect your statutory rights as a consumer.
